While floor and decor return policy is quite clear on their official website, there are still various questions that has not been answered properly. If you have questions related floor and decor return policy, this post will likely help you understand it comprehensively.
Generally speaking, Floor & Decor allows you to return their products under certain circumstances. For example, they have a 90-day return policy using which you can easily return their product and get a full refund. However, there are various questions related that are still confusing to many of their customers. Such as – return policy after 90 days, without receipt, do they offer open box delivery, and many more…
But, worry not! We are going to discuss the return policy of floor & decor in this particular guide.
Whether you’ve already made a purchase or just want be aware before making a purchase, this post will help you understand the return policy with 100% transparency. Further, in this post, we will also discuss customer experiences regarding their return policy.
So, let’s get started…
Floor and Decor Return Policy: A Detailed Guide
Generally speaking, floor and decor return policy says that you are allowed to return their product within 90 days of the shipment, along with the proof of purchase. Further, their policy clearly says that the product shouldn’t has been installed or used in any manner. Moreover, it’s necessary to provide the purchase receipt at the time of return pickup.
Let’s understand it properly…
Time Frame
As mentioned in Floor&Decor’s return policy, the items must be returned within 90 days with the proof of purchase. Whether you have purchased the product online or from the store. The refund will be initiated after they have verified the purchase with proof.
The store will ask you for proof of ID and the receipt of the purchase and then process the refund using the same payment method.
However, if you are not able to return the item within 90 days or you have no receipt of the purchase, you can use your ID proof to process the return. The information from the ID is recorded at the time of return, then the refund will be issued as store credit.
Condition of the Product
The condition of the product also matters a lot when you’re going to return their product. As mentioned in the Floor&Decor policy, the item should be unopened and have the original purchase packaging. If you have opened the item and used it, it is not eligible for return.
The item should not have any damage or defects or else it will not be qualified for the return.
Overall speaking, the returning product should be in resalable condition and in case it got damaged during installation, it will not be accepted for return.
Receipt of order
The most important thing that you need at the time of return is the receipt of the purchase. This helps confirm the purchase details and allows the store to process the refund back to the original mode of payment.
In case, you don’t have the receipt, you can use the valid ID proof and the store will initiate the refund. But if you don’t have any of them, the store will still accept your return but the refund will be issued as the store credit.
Damaged Shipment
If your Floor & Decor shipment was damaged during the transit then you should contact the customer care service immediately. Floor & Decor understands that damage can happen during transits so they allow returns on damaged items.
You can contact their customer service through a call or email. Call them at 877-675-0002 or 404-720-9120. Or you can simply email them with your concern at webdamage@flooranddecor.com
There are a few things that you will be asked to share with the customer care team – such as the proof of purchase, photos of the damaged item, or any other details regarding the damaged shipment.
Once done, you will be given an address where you have to ship the damaged goods. Soon, Floor& Decor will initiate the refund or exchange the product.
Restocking Fees
Floor& Decor does not charge any restocking fees if the items were returned within 90 days from the date of purchase along with a valid receipt.
In case you don’t have the receipt or it has been over 90 days, the item may still be accepted for return but you will need an ID proof for this. The refund will be initiated but it will be the item’s last lowest price.
Refunds and exchange
As mentioned in Floor& Decor’s return policy, they offer returns within 90 days of purchase and the refund is done through the original mode of payment.
For example, let’s say you purchased an item valued at $500 using cash or check as the mode of payment, the refund will be processed as a mail refund check. Returns made after 90 days or without receipt may be eligible for the store credit at the lowest sale price.
Exchange follows the same guidelines as the returns, however, there are some exceptions like, if the purchased item is used or damaged during installation, the item will not be eligible for exchange or refund.
Both process requires valid ID proof in case you don’t have the receipt. The information from the ID is used to authorize the returns and prevent fraud while keeping track of customer return activity.
Floor and decor return policy for specific products
When it comes to the Floor& Decor’s return policy, there are some specific guidelines depending on the type of product. Whether it is a standard item, special order, or custom order, each of these items has unique return or exchange conditions.
Here’s a breakdown of Floor&Decor return policy based on the type of the product:
Flooring items
There are certain conditions for returning or exchanging the Floor & Decor’s flooring products like hardwood, tiles, vinyl plank floor, etc.
The items need to be returned within 90 days after the date of purchase. The items should be unused and resalable, showing no signs of wear and tear. If you have purchased store samples of flooring then you need to return them within 90 days to get a full refund.
Also, make sure you have the original packaging the item came in so it’s easy to return. Be sure to have proof of purchase such as the receipt and a valid ID for verification purposes.
Rugs and mats
In the Floor & Decor’s return policy, if you have purchased items like rugs or mats, they are eligible for return within 90 days along with the proof of purchase.
If the purchased items are unused and in their original condition, they are eligible for a refund process. Be sure to have your receipt and a valid ID proof for an easier return process.
If you have purchased these products online, you just need to visit any Floor&Decor store and ask them for the return procedure.
If the rugs and mats you ordered were damaged then be sure to contact the Floor and Decor’s customer care service for further assistance in returning and exchanging the product.
Appliances and fixtures
After purchasing appliances and fixtures from the Floor and decor, whether you have bought them online or from the store, you can go for the return within 90 days of the purchase.
Be sure to have a valid sales receipt to get a refund. In case, you have lost the receipt then make sure you have a valid ID proof that the store can use to verify the information and prevent fraud.
If you have placed an online order but don’t need it anymore, then you can contact Floor and Decor customer care service and cancel the order before it is shipped.
In case you receive a damaged product, just accept the shipment and take pictures of it. Contact the customer care service either by phone or call and be ready with the receipt and proof of damaged shipment.
Furniture
The same goes for the furniture items, make sure the item is unused and is kept in original packaging to ensure a smooth return.
Furniture items from floor and decor can be returned within 90 days and the refund will be processed after verifying the purchase. You can visit the Floor & decor store near your area and make sure you have a valid ID and proof of purchase ready.
After the store has verified the purchase, the refund will be initiated through the same method of payment. If you bought store samples then they are eligible for a full refund within 90 days.
Keep in mind that Floor & Decor has the right to refuse or limit a refund or an exchange if you don’t have proof of purchase or valid ID.
Also if you had special orders then it can be cancelled before the shipment is shipped, and you will get a full refund. But in case, the shipment is shipped then the customer is responsible for the outgoing and return shipping costs.
In cases of customer orders, they are non-refundable but damaged or defective products can be exchanged. Make sure to receive the shipment even if it is damaged and contact Floor& Decor’s customer care service for further assistance.
Floor and decor return policy after 90 days
If you are thinking of returning items to Floor & Decor after 90 days, refunds are at the store’s discretion and are processed at the item’s lowest sale price.
In case you don’t have proof of purchase, you will be asked for a valid photo ID. They uses this information to authorize returns and prevent fraud. Once the returns are approved by the store, the returns will be credited as merchandise credit rather than a cash refund.
The store uses a third-party refund verification system so all returns are subject to approval after the verification.
Floor and decor return policy without receipt
In case you don’t have the receipt with you anymore or have lost it then a valid ID proof will work.
The ID information is recorded at the time of return and is kept in a company-wide database to keep track of customer return activity. This helps in authorizing returns and reduces the risk of fraud.
There are some conditions that should be kept in mind that not all items can be returned, and damaged or defective items can be exchanged. Just make sure to receive the shipment and contact the Floor& Decor customer service for further assistance.
However, it is possible that Floor&Decor may limit the returns or exchanges without proof of purchase.
What to do if the floor and decor return denied?
Floor&Decor has the right to limit and deny the returns on exchange at their store’s discretion. It is still important to know when the return or exchange of the item is not possible.
There are a number of reasons why Floor and Decor will deny the return:
- If the product is installed or used in any case, then it is not eligible for return or exchange.
- If there is no proof of purchase like a valid sales receipt, Floor& Decor may limit or deny the return and exchange. In this case, you can try using the valid photo ID, they might initiate the return after recording the data from the ID.
- There are some locations that have storage limitations like New Orleans Design Gallery. They do not accept returns due to this reason.
Conclusion
To wrap it up, understanding the Floor and Decor return policy can help you manage the returns smoothly without any hassle.
So if you are looking to return your product from Floor& Decor, there are a few things that you should know about their return policy. If you are not satisfied with the product or made a wrong choice about it then you can return the product within 90 days after the purchase.
The refund will be processed through the original method of payment.
In case, you are not able to return the product within 90 days or don’t have the receipt, the return or exchange might be limited from the Floor& Decor’s side. They may provide discretion but at the lowest sale price and you also have to show a valid ID proof for the verification.
Be sure to have proof of purchase, photos of the damaged shipment, and how many parts or pieces were damaged on the arrival. By following these guidelines, you can have a smoother return process with Floor & Decor.
Whether you bought the product online or from the Floor & Decor store, you can go for the return but make sure to go through return policy guidelines to ensure an easier return and refund process.
